Debit Card Fraud Alerts
Debit Card Fraud Alerts
Our text alert service allows you to instantly keep tabs on suspicious card activity.
We want to make sure that using your debit card is always as safe and convenient as possible. That's why we use text alerts as part of our ongoing fraud monitoring program.
How it works:
If our system detects suspicious activity on your card, you'll receive a text message with details about the suspected transaction. All you have to do is respond to the text to confirm the transaction.
If you indicate the transaction is a fraud, you'll receive another message with a number to call for follow-up. If not, you're all set. The system will mark the transaction as legitimate and you can get on with your day - simple as that.
Getting started:
If we have your phone number on file, you don't have to do anything. It's really that easy. If there is suspicious activity, we'll send a text alert right away.
To verify or update your mobile phone number, call us at (413) 236-4000.
Helpful Tips
- Update your contact information.
- Notify us when you travel.
- Never provide personal information through text message or email.